Norms are unspoken rules that enhance team collaboration and communication. They are ground rules for engagement designed by team members. Teams that build norms together are more efficient at decision making and communicating. What …
silence
How Do You Use Silence and A Pause?
Remember the last time you were in an intense conversation with a colleague or friend? Think about a time when you were moving towards a disagreement and were both trying to understand each other's perspective and sliding into a heated …
Serpents, Bugs, Wasps- What is Your Nonverbal Communication Pin?
Madeline Albright wore a serpent pin when negotiating with Saddam Hussein because he called her a serpent. She wore a pin with bug when meeting with Putin after she learned that Russians were wire taping the state department. Albright even …
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Silence: A Tool for Building Collaboration
We were sitting in silence at a Friends (Quaker) Meeting service. The silence was broken by a man who stood up and starting ranting about his concerns and political perspectives. He became louder and louder. This was not the place for this …
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