Are you one of those people who reads “User Manuals” when you get a new piece of technology? Maybe you did some experimenting but eventually looked at the user manual for your computer,printer or camera. Perhaps, by using the “manual” you were able to use your technology faster, more efficiently and with less frustration.
Reframe the “manual” concept and imagine a “User Manual for Leaders and Teams”. David Politis, Founder and CEO of BetterCloud, shared this idea with Adam Bryant of the New York Times. Bryant’s article summarized the concept in his article “The CEO’s User Manual”. The concept is simple but very powerful. A new CEO writes a “user manual” on how to work with him/her. In this manual, the CEO might reference the best way to communicate with him/her, what drives him/her nuts, and perhaps even how the CEO likes to receive feedback. This one page document is shared with everyone on the leadership team. Immediately, there is no guessing and there is an opportunity to connect more quickly with the CEO to ensure success.
What if you take the concept one more step and everyone in the organization has a page in the User Manual? Meet Third Plateau, a social impact strategy firm. They are leading the way with adopting a team user manual.